Not happy with your order? Here's how returns and exchanges work at Fazal Mobiles.
You can request a return or exchange within 7 days of receiving your order. The product must be unused, in its original packaging, with all accessories, manuals and tags intact.
If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a free replacement or refund.
Call or message us with your order number and reason for return. Once approved, we'll arrange a pickup or share the return address. Please don't send items back before getting confirmation from our team.
Once the returned item passes inspection, refunds are processed to your original payment method or as store credit, whichever you prefer. This usually takes 3–7 business days.
Prefer a different size, color or model instead of a refund? Let us know when you start your return — we'll ship the replacement as soon as the original item is received back.
For hygiene reasons, earbuds/earphones that have been used cannot be returned unless they're defective. Products with removed or damaged tags/seals are also not eligible for return.
Need help with a return? Call us at +92 309 5179899 or contact our support team.
With sites in 5 languages, we ship to over 200 countries & regions.
Pay with the world's most popular and secure payment methods.
Our Buyer Protection covers your purchase from click to delivery.
Round-the-clock assistance for a smooth shopping experience.
